BEFORE DISPATCH: If you wish to change or cancel your order prior to the product(s) having been dispatched you can send us an email (firstname.lastname@example.org) or leave a message from the “Contact Us” section. In the event that your order has already been dispatched, please return your order once received in accordance with “Our Returns Policy” below.
AFTER DISPATCH: We hope that you will be delighted with your order. However, if you wish to return the product(s), you have the right to return your order for a full refund within 14 working days without giving any reason, even if the product is not defective. This right is subject to certain conditions as set out below:
- Your cancellation period will expire 14 working days after the day on which you take delivery of the products.
- You have taken reasonable care of the product prior to return. In particular, this means that you should not have used the product and any tags, labels or protective packaging should not have been removed.
- You return the product in suitable packaging to ensure it reaches us in good condition. In order to ensure the product reaches us in good condition in accordance with these terms we recommend you use the original packaging you received the product in to return it to us. All refunds will be made to the original payment method used.
FAULTY PRODUCTS: Any product we send you should meet its description on the site and be fit for purpose. If however a product is faulty or does not meet the description given on the site at the time you placed your order, please contact us as soon as possible.
For faulty products, we will refund the purchase price, delivery charge, and any reasonable shipping costs you incur in returning the product to us.
RETURNING THE PRODUCTS: We hope you are satisfied with your product and that you will cherish your item for many years to come. We ship our orders with UPS, thus if for any reason, you want to return your order, we highly recommend you to choose UPS as well. It will quicken the process of the return and it allow us to refund your money faster. However, you can send the return with a carrier of your choice. Please note that the customer is responsible for shipping costs. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse and keep the receipt as proof of delivery.
REFUND PAYMENT: If you are not satisfied with your product, simply send it back within 14 working days and we will refund the full cost of the item, except the original shipping costs.
SHIPPING: To return the item you purchased, please send it to:
Vespucci Sarl - VSP
19 Rue Debelleyme
75003 Paris - France
+30 142 71 40 40
EFFECTS OF CANCELLATION: If you cancel your order in accordance with the conditions mentioned above, we will reimburse to you all payments received from you, except the costs of delivery.
PRODUCTS WHICH MAY NOT BE RETURNED Please note that, unless they are faulty, you do not have the right to return altered or adapted products, or products, which have been customized or personalized to suit you.